Privacy Policy fanchai –
Your Data, Our Responsibility

01 Introduction

Fanchai ("we", "Platform", or "fanchai") operates the website https://fanchai.pro and the fanchai mobile app. As a responsible data controller, we are committed to protecting the privacy of every member who uses our services.

This Privacy Policy details the types of personal data we collect from you, the purposes for such collection, the parties who may receive that data, how long it is retained, and the rights you hold over your personal data. We encourage you to read this document carefully before registering or using the fanchai platform.

By registering an account or continuing to use the fanchai platform, you are deemed to have read, understood, and agreed to this Privacy Policy. This Policy should be read together with Terms and Conditions fanchai which forms part of your agreement with us.

02 Data We Collect

Fanchai collects various types of personal data necessary to provide a safe, fair, and compliant online casino platform service. The data we collect is divided into several main categories:

We also collect information you provide voluntarily, such as feedback on your user experience, participation in surveys, and responses to promotions. This information helps us continually improve the platform quality for users in Malaysia.

03 How We Use Your Data

Fanchai uses your personal data solely for legitimate purposes related to the provision of platform services. We do not use your data for any purpose not stated in this Privacy Policy without first obtaining additional consent from you.

• Account Management: Creating, verifying, and maintaining your member account, including the KYC process and identity verification.
• Transaction Processing: Securely processing deposits, withdrawals, and all financial transactions carried out through your account.
• Platform Security: Detecting and preventing fraudulent activity, money laundering, unauthorised access, and other security threats.
• Legal Compliance: Meeting AML, KYC, and other legal compliance obligations imposed on gambling platform operators.
• Service Communications: Sending important account notices, security updates, and transaction information.
• Responsible Gaming: Monitoring gameplay patterns to identify signs of problem gambling and provide the necessary support.
• Targeted Marketing: Sending personalised promotional offers and bonuses tailored to your preferences — only if you have given consent to receive marketing communications.
• Product Improvement: Analysing aggregate usage data to improve platform features, user experience, and new game offerings.

04 Data Sharing with Third Parties

Fanchai does not sell, rent, or disclose your personal data to any third party for their own marketing purposes. However, in the course of legitimate platform operations, we may share your data with selected parties in the following circumstances:

• Payment Service Providers: Required financial information is shared with FPX, Touch 'n Go, GrabPay, and banking institutions that process your transactions. This sharing is necessary to complete your deposits and withdrawals.
• Identity Verification Providers: KYC data is shared with trusted third-party identity verification platforms to ensure the accuracy and validity of the information you provide.
• Game Providers: Usernames and basic game information are shared with the live casino and slot game providers that supply content within the fanchai platform.
• Relevant Authorities: We will disclose the necessary data to investigative authorities, regulatory bodies, or courts when required under Malaysian law.
• Cloud Services & Infrastructure: Our technical infrastructure providers may have access to data stored within their systems, subject to strict confidentiality agreements.

All third parties handling personal data of fanchai members are required to comply with strict security policies and are permitted to use that data only for the specified purposes. fanchai conducts regular reviews of these third parties to ensure ongoing compliance.

05 Data Security

Fanchai continuously invests in cybersecurity infrastructure to ensure your personal data is always protected against unauthorised access, disclosure, alteration, or destruction. The security measures we implement encompass multiple layers of protection:

• Transmission Encryption: All communications between your browser or app and fanchai servers are encrypted using TLS 1.3 protocol and 256-bit SSL certificates.
• Storage Encryption: Sensitive data such as identity information, bank account numbers, and passwords are stored in encrypted format using AES-256 standards.
• Layered Access Control: Only authorized personnel who require access to carry out their duties are permitted to access member personal data, with every access logged and audited.
• Two-Factor Authentication (2FA): fanchai's internal systems use 2FA for all administrative access. Members are also encouraged to enable 2FA on their accounts.
• Continuous Monitoring: Our threat detection system operates 24/7 to identify and block unauthorised access attempts or suspicious activity in real time.
• Regular Security Testing: fanchai conducts regular penetration testing and security audits by independent security experts to identify and address system vulnerabilities.

06 Cookies and Tracking Technologies

Fanchai uses cookies and similar tracking technologies to enhance your user experience, understand platform usage patterns, and deliver more relevant content. Cookies are small files stored on your device when you visit our platform.

We use several types of cookies:

• Essential Cookies: Required for basic platform functions such as login session verification, security, and basic preferences. These cookies cannot be disabled.
• Performance Cookies: Collecting information about how you use the platform — pages frequently visited, time spent, and errors encountered — to help us improve performance.
• Functional Cookies: Saving your preferences such as language, selected currency, and display settings so you do not need to reset them each time.
• Analytics Cookies: Helping us understand aggregate user behaviour to make data-driven decisions regarding platform improvements.

You can manage cookie settings through your web browser. However, disabling certain cookies may affect the functionality of the fanchai platform. Continued use of the platform is considered your consent to the use of cookies as described here.

07 Data Storage and Transfer

Your personal data is stored on servers located in secure data centres. fanchai retains your personal data for as long as necessary to fulfil the purpose for which it was collected, or for the period required by Malaysian law.

In general, data retention periods are as follows:

• Active Account Data: Retained for the duration your account is active and for the required period following account closure for legal compliance purposes.
• Financial Transaction Records: Retained for a minimum of seven years in accordance with applicable financial and AML legal requirements in Malaysia.
• KYC Records: Retained for the period stipulated by the relevant regulatory body, typically no less than five years after the termination of the business relationship.
• Technical Log Data: Retained for 90 days for security and technical troubleshooting purposes.

In circumstances where data needs to be transferred outside Malaysia — for example, to international cloud service providers — fanchai ensures such transfers are carried out with adequate safeguards, including contractual agreements that require data protection equivalent to Malaysian standards.

08 Your Rights

As a data subject under Malaysia's PDPA, you have certain rights regarding your personal data held by fanchai. We fully respect these rights and provide straightforward mechanisms for you to exercise them:

• Access Rights: You have the right to request a copy of the personal data we hold about you. This request will be processed within 21 business days.
• Right to Rectification: If your data is inaccurate or out of date, you may request a correction through the account settings section or by contacting our support team.
• Right to Erasure: You may request the deletion of your personal data in certain circumstances, subject to our legal retention obligations. This request may not be fully fulfilled if retention of the data is still required by law.
• Right to Restrict Processing: You may request that we restrict how we use your data in certain circumstances, such as while a dispute over data accuracy is being reviewed.
• Right to Object: You may object to the use of your data for direct marketing purposes at any time. Once we receive your objection, we will stop using your data for that purpose.
• Right to Withdraw Consent: Where data processing is based on your consent, you may withdraw that consent at any time without affecting the validity of processing carried out prior to withdrawal.

To exercise any of the above rights, please contact the fanchai Data Protection Officer by email [email protected]. Please include sufficient information for us to verify your identity before processing your request.

09 Children's Data

The fanchai platform is intended for adult users aged 18 and above only. We do not knowingly or intentionally collect personal data from individuals under the age of 18.

If we find that personal data of a minor has been collected without our knowledge — for example, when someone registers using a false identity that conceals their actual age — we will take immediate steps to delete that data and close the account in question.

10 Links to Third-Party Sites

The fanchai platform may contain references or information relating to separate game providers and service partners. The fanchai Privacy Policy applies only to the platform and services operated directly by fanchai.

Fanchai is not responsible for the privacy practices or content of any separate third-party platforms. We encourage you to review the privacy policy of each platform you use separately. Your interactions with third-party game providers within the fanchai platform may be subject to their additional terms.

11 Changes to the Privacy Policy

Fanchai reserves the right to update this Privacy Policy from time to time in line with changes to laws, technology, or our business operations. Any material changes will be communicated to you via a prominent notice on the platform or through your registered email address.

Changes take effect as soon as they are published on the platform unless stated otherwise. Continued use of the fanchai platform after a change notice is considered your acceptance of the updated Privacy Policy. If you do not agree with the changes, you may close your account before they take effect.

12 Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, please contact the fanchai Data Protection Officer through the following channels:

• Privacy Email: [email protected]
• General Support Email: [email protected]
• Live Chat: Available 24/7 via the chat icon at the bottom corner of the platform.
• Help Centre: Visit page FAQ us for account and privacy-related FAQs.

We aim to respond to all privacy-related enquiries within 14 business days. For more complex complaints or those involving PDPA rights, we will provide a full response within 21 business days in accordance with legal requirements. If you are unsatisfied with our response, you have the right to lodge a complaint with the Personal Data Protection Commissioner of Malaysia.